Facilities should be given to investigate these complaints by expatriate workers and their families, she has also instructed.

Of the 10,505 complaints received in 2015, as many as 3,668 were from Sri Lankans serving in Saudi Arabia.

The Bureau has resolved 11,035 complaints during 2014-15.

Work or workplace-related issues, violation of service agreement or other related complaints could be lodged with the Bureau’s settlement unit.